PRIVACY POLICY

This policy applies when you:

• visit venusofnow.com;
• contact Venus of Now;
• request information or a response;
• register for an event, conversation or support group;
• submit a question, story or professional enquiry; or
• otherwise interact with our services.

Third-party websites and social-media platforms have their own privacy policies.

​

INFORMATION WE COLLECT

​

Depending on how you use Venus of Now, we may collect:

• your name, email address and telephone number;
• your preferred method of contact;
• the content of messages you send;
• the subject on which you are seeking information or support;
• newsletter preferences and records of consent;
• event, group or activity registration details;
• accessibility requirements you choose to provide;
• professional or collaboration information;
• payment and transaction details, where applicable;
• feedback, questions or stories you submit; and
• technical information about your use of the website.

Technical information may include your IP address, device, browser, pages viewed, referral source, security information and cookie preferences.

​

FERTILITY AND OTHER SENSITIVE INFORMATION

​

Messages about fertility treatment, reproductive health, physical or mental health, relationships, sex life or sexual orientation may contain special-category personal data.

You do not need to provide this information to subscribe to Letters from Now.

If you contact Venus of Now for information or support, you may choose to share sensitive information so that we can understand and respond to your enquiry. Please provide only what is reasonably necessary.

Where we intentionally collect or use special-category information, we will normally rely on:

• your consent under Article 6 of the UK GDPR; and
• your explicit consent under Article 9(2)(a) of the UK GDPR.

Any request for explicit consent will be separate from newsletter or marketing consent.

You may withdraw your consent at any time by contacting contact@venusofnow.com. This will not affect processing that took place lawfully before consent was withdrawn.

Please do not submit:

• full medical records or clinical documents;
• test results unless specifically and securely requested;
• information identifying another person without their permission;
• confidential information about patients, clients or professional work; or
• urgent messages concerning immediate safety.

Venus of Now does not maintain clinical or therapy records.

​

HOW WE USE PERSONAL INFORMATION

​

We may use your information to:

• read and respond to your enquiry;
• provide information you have requested;
• contact you using your chosen method;
• administer an event, group or educational activity;
• send Letters from Now where you have subscribed;
• manage professional, media or partnership enquiries;
• maintain the security and operation of the website;
• understand how our content is used;
• comply with legal and financial obligations; and
• establish, exercise or defend legal claims.

We may review anonymised questions, feedback and recurring themes to understand what information audiences need.

We will not publish an identifiable story, quotation, image or recording without a separate and informed agreement.

We do not sell personal information.

We do not provide identifiable fertility, health or relationship information to advertisers.

​

COOKIES AND ANALYTICS

​

This website is created and hosted using Wix.

Wix and approved website integrations may use cookies and similar technologies for:

• website security and fraud prevention;
• essential website operation;
• remembering preferences;
• measuring website performance;
• analytics; and
• marketing, if these functions are introduced.

Essential technologies may operate where they are necessary to provide and protect the website.

Where consent is required, non-essential analytics, functional or marketing technologies will not be activated until you make a choice through the cookie banner.

You can accept, reject or manage non-essential technologies through Cookie Settings. The current cookie list, purposes and durations should be available through that panel.

​

HOW WE PROTECT INFORMATION

​

We take proportionate measures to protect personal information. These may include:

• collecting only the information we need;
• restricting access to authorised people;
• using password protection and multi-factor authentication;
• selecting reputable service providers;
• maintaining confidentiality arrangements; and
• deleting information when it is no longer needed.

No internet or email service can be guaranteed completely secure. Please avoid sending highly sensitive documents through an ordinary contact form or unencrypted email.

​

EVENTS, SUPPORT GROUPS AND COMMUNITY SPACES

​

If Venus of Now offers an event, support group or community discussion, additional privacy information may be provided when you register.

We will explain:

• what participant information is collected;
• whether names are visible to other participants;
• whether an activity is recorded; and
• what standards of confidentiality apply.

We will not record a support group or personal discussion without advance notice and appropriate consent.

Participants may be asked to respect one another’s privacy. However, Venus of Now cannot guarantee that another participant will maintain confidentiality. Please share only what you feel comfortable disclosing.

 

INFORMATION ABOUT OTHER PEOPLE

​

If you provide information about a partner, relative or another person, please share only what is necessary and make sure you have an appropriate reason to provide it.

We will not contact another person about your enquiry without your permission unless disclosure is legally required or permitted.

 

THIRD-PARTY LINKS AND SOCIAL MEDIA

​

The website may link to or display content from Instagram, LinkedIn, TikTok, YouTube or other third-party services.

Those organisations control their own collection and use of personal information. Their privacy policies apply when you visit their services or interact with embedded content.

Where an embedded service uses non-essential cookies or tracking technologies, it should be activated according to your cookie choices where technically possible.

 

PEOPLE UNDER 18

​

Venus of Now is intended for adults aged 18 and over.

We do not knowingly collect personal information from children. If you believe that someone under 18 has submitted personal information, contact contact@venusofnow.com so that we can review and, where appropriate, delete it.

​

AUTOMATED DECISION-MAKING

​

Venus of Now does not use personal information to make solely automated decisions that produce legal or similarly significant effects.

Our systems may perform routine actions, such as sending a welcome email after subscription. These actions do not make significant decisions about individuals.

​

YOUR DATA-PROTECTION RIGHTS

​

Depending on the circumstances, you may have the right to:

• access the personal information we hold about you;
• correct inaccurate or incomplete information;
• request deletion of your information;
• restrict how your information is used;
• object to certain uses of your information;
• receive certain information in a portable format;
• withdraw consent at any time; and
• complain about how your information has been handled.

You have an absolute right to object to the use of your information for direct marketing.

Some rights are not absolute and may not apply in every situation.

To exercise a right, email contact@venusofnow.com. We may need to confirm your identity before responding.

 

DATA-PROTECTION COMPLAINTS

​

If you are concerned about how Venus of Now has collected, used or protected your information, email contact@venusofnow.com with the subject line:

Data protection complaint

​

We will acknowledge your complaint within 30 days and respond without undue delay. We will explain the outcome and any action taken.

​

You may also complain to the Information Commissioner’s Office:

Website: ico.org.uk/make-a-complaint
Telephone: 0303 123 1113

You do not need our permission to contact the ICO.

​

CHANGES TO THIS POLICY

​

We may update this policy when our services, technology providers or legal obligations change.

The latest version will appear on this page with its effective date. If a change materially affects how we use existing personal information, we will provide additional notice where appropriate.

 

CONTACT

​

For privacy questions, data requests, withdrawal of consent or complaints, contact:

Venus of Now
A trading name of House of Reverie Ltd
Company number: 17259545
Email: contact@venusofnow.com